Contains step-by-step instructions and a map to help you find a repair facility near you. Initial inspection with Carvana driver present - I noted overspray on the windows and a paint. Year before the company had major issues during tax time because of low staffing. is provided by SilverRock Automotive of Florida, Inc. SilverRock aids customers in managing their after-care warranty, GAP coverage, and claims process. DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. ) Warranty applies only to products remaining in their original installation location. If you want to just get in touch with Protect My Car there s the formal channels: Email: Phone: 1-844-556-4762. An extended warranty. SilverRock is backed by a $4. Year before the company had major issues during tax time because of low staffing. Frequently Asked Questions What if SilverRock is closed when the repair shop calls? What's my deductible? What is the difference between the SilverRock Vehicle Service Contract (VSC) I purchased and the manufacturer warranty? What is the difference between the manufacturer basic warranty and powertrain warranty?. FWIW, I just had $4700 worth of work covered at the BMW stealership under the SilverRock warranty that came with my Carvana i3. carvana 100 day limited warranty, carvana extended warranty information, carvana vehicle protection, carvana warranty claims, does carvana offer extended warranties, carvana extended warranty phone number. When you buy a vehicle from Carvana, it comes with a 7-day money back guarantee and a Limited Warranty valid for 100 days or 4,189 miles from the time of your purchase. DriveTime Limited Warranty 30 Days/1,500 Miles During the DriveTime limited warranty (30 days/1,500 miles) your deductible will be $0 for any covered repairs at an In-Network repair facility. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. That's what happened in my case. Don’t ever buy silverrock warranty. I Need to Report a Total Loss or Ask a Question About GAP Coverage. Anything wrong with the engine will be covered. If you have GAP Coverage and experience a total loss, call SilverRock below. Meaning that you will win a maximum of $10,000. Please contact shop for appointment. SilverRock aids customers in managing their after-care warranty, GAP coverage, and claims process. With it being a used car (corporate fleet) I. Year before the company had major issues during tax time because of low staffing. 4 out of 5 stars. 1 Find a Carvana Preferred Facility Search for location nearby and schedule an appointment 2 Take your vehicle in Have the shop call our warranty provider SilverRock™ how to use lululemon warranty on carvana at 866-628-3905 to start a claim. Dec 15, 2021 · On average, the annual cost of a CarvanaCare extended warranty is anywhere from $300 to $2,000, with options to make monthly payments or pay it all in a lump sum. Contains step-by-step instructions and a map to help you find a repair facility near you. I bought a 2020 FORD ECOSPORT Titanium trim with 54K miles from Carvana and paid for the extended warranty. Days later, the car was able to be driven again for some reason but a warning notification was on in the vehicle, the equivalent of a 'check engine light'. The repair facility needs to contact SR to report the claim and get approval. I was an above average performer and was let go. SilverRock Response 6mo. New Inventory. Contact SilverRock customer support to report a theft or ask questions about our GPS product. SilverRock has to send a third party inspector to look at the car never they will approve the repair. SilverRock Warranty Claim Process & The Online Shopping Experience @Carvana | Skip The Dealership & Buy Online @ Carvana. Second option is you file a consumer complaint with the government. Previous lien holder is asking some type of proof of delivery of refund such as check number or Check mail tracking number or Electronic transfer ID or anything. Driven by 25 years of experience our goal is to provide the best customer experience possible, with quality warranty products and a customer-friendly. Phone: 800. If you have GAP Coverage and experience a total loss, call SilverRock below. The driver put in a note with Carvana in order to get a “pre-approval” for the warranty repair. Reviews; 219. (720) 773-5235. Repair shop wait times may vary. Repair shop wait times may vary. The Rejection Notice must include your name, address and Customer Number and must be mailed to us at: SilverRock Group, 4020 E. Managing your extended auto warranty plan isn’t always easy! Sometimes all you’re left with is the phone number and contact details for your aftermarket warranty provider. Luckily Endurancehas on online portal where you can login and manage all aspects of your VSC contract. Back to Glossary Index. Year before the company had major issues during tax time because of low staffing. SilverRock Automotive, Inc. Claims Adjuster (Former Employee) - Remote - May 31, 2022. Please contact shop for appointment availability and to confirm requested repairs can be handled at their location. Customers have expressed dissatisfaction with their services, highlighting several negative points. • Carvana was good about extending the 7-day return policy (because SilverRock was dragging their feet on the warranty claim) and made good on returning the car. My Recommendation. carvana warranty silver rock, carvana care coverage, carvana 100 day limited warranty, carvana extended warranty information, carvana vehicle protection, carvana warranty claims, does carvana offer extended warranties, carvana extended warranty phone number Botswana, Namibia and Mahanagar are tied to surrender or exacerbated by industry you?. What if my car has a remaining manufacturer's warranty and I need repairs? What if there are imperfections on my vehicle that were not notated on the 360-degree tour? Who is SilverRock™? How do I start a claim with SilverRock™? How do I find a repair facility that works with SilverRock™? See all articles on this topic. Have questions about finding a repair facility, reporting a theft or submitting a claim under your SilverRock warranty? Contact us or find a facility here. Powered by PCMI Corporation: Software for the administration of F&I Products, Service Contracts, and Extended Warranties. Initial inspection with Carvana driver present - I noted overspray on the windows and a paint. Instructions: Complete and return this reimbursement cover letter along. With Tesla you pay up front and must get reimbursement. On February 10 2022 2:58pm, I received a call from **** stating Silverrock denied my claim. Box 2400 Mountain Home, AR 72654. The first, the administration number is used for claims and any customer service concerns you may have. Have the shop call our warranty provider SilverRock™ at 866-628-3905 to start a claim. Limited Warranty items covered for the first. or mail: By. Phone: 800. Was wondering how agreeable dealer repair shops are with SilverRock and getting compensated for their work. Easiest way is to go to SilverRock's website, find a "preferred vendor" and have them call SilverRock while you are there. Unlike Carmax, Carvana does not have physical locations with on-site repair services. Forge lifelong connections, expand your professional network, and acquire the valuable experience necessary to accelerate your career to new heights. Put the receipt on the instrument cluster and take a picture of the receipt and current miles. My only gripe about SilverRock is the reimbursement on rentals. Carvana Extended Warranty Review. Accredited Since: 1/8/2016. 1 For vehicles sold in New Jersey with less than 100,000 miles the coverage remains the same with the following exceptions: 24,000 miles or less, the warranty is 90 days or 3000 miles, whichever comes first. Phone: 800. I utilized them for three different types of claims, and they came through on all of them in a timely manner. SilverRock: 888-849-0681; Ally: 800-631-5590; The below documents are required in order to process your GAP claim. Although it is very common for car sales companies to offer warranties, it is not common for the company to have seemingly endless terrible reviews. Heres a review, I bought my 2013 Hyundai Elantra Coupe from the sister company Drivetime, uses the same Silverrock warranty. Have the shop call our warranty provider SilverRock™ at 866-628-3905 to start a claim. SILVERROCK INC. It is interesting to know this family has been in legal trouble due to insider trading. To my knowledge they don't partner with any dealerships. About four months in I noticed a knocking sound and a jump when I shifted gears. Years in Business: 9. SilveRock Review - addressed all issues quickly. We’ll take it from here. They didn't bat an eye at a $10,000 bill, but only reimbursed $300 out of $1000 for. Phone: 800. Pretty easily, honestly. Learn about their Automotive Service & Collision Repair, Consumer Services market share, competitors, and SilverRock's email format. Bridgecrest will approve anyone, and it's rare to get an APR lower than 20%. You can find instructions online how to do this. Next on the July 4th day 1 of Vegas trip. 8 out of 5. How can I get a rental vehicle? CarvanaCare ® Limited Warranty 100 Days/4,189 For covered repairs that disable your vehicle, SilverRock will reimburse your rental car expenses, subject to certain limitations. the DIY series units. Please Call (888) 781-5649. All Carvana vehicles come with a standard 100-day or 4,189-mile limited warranty that covers most. Get a Quote for Coverage. rather than to have to manage multiple repair claims across different. SilverRock Repairs | Coverage Your vehicle is covered for repairs except for the following scenarios A breakdown caused by lack of customary, proper, or manufacturer's specified maintenance. I was an above average performer and was let go. Carvana extended warranty claims are outsourced to the third-party warranty service SilverRock. You could call carvana and let them know its either you fix the car or i return it. CastleRock services any industry-leading warranty that encompasses 2-year and 10-year protection for many of to crucial components of your new home. DriveTime Limited Warranty 30 Days/1,500 Miles During the DriveTime limited warranty (30 days/1,500 miles) your deductible will be $0 for any covered repairs at an In-Network repair facility. The dealership had no interest working with a 3rd Party warranty company but you download a reimbursement form from SilverRock and submit it with your receipt. 01. DriveTime Needs a SilverRock Claims Adjuster! Headquartered in Tempe, Arizona, DriveTime is the largest privately owned used car sales and finance company in the country (yes, we are THAT good)!. Sign in. Key Takeaways: We rate Carvana Extended Warranty 3. Complete the reimbursement form provided by Silver Rock, making sure to fill in all required fields accurately. Hired only to combat with high hold times during tax season based on the prior year. Gather all relevant documentation, including the sales receipt or invoice for the eligible expense. Call 877-584-3848. Carvana Limited Warranty is good for 100 days or 4,189 miles. Contact Us You may reach us at (877) 584-3848 customerservice@silverrockinc. You could’ve gotten your own 3rd party extended warranty. Choose from 8,704 vehicles and Apply Online now!. The people that I work with comes from all works of life. I got my trade in back with no hassle. Zoom in to see results. I bought a 2020 FORD ECOSPORT Titanium trim with 54K miles from Carvana and paid for the extended warranty. If you want to just get in touch with Protect My Car there s the formal channels: Email: Phone: 1-844-556-4762. We strive to create a positive work environment with effective. Address: 570 Carillon Pkwy, Ste 300, St. They over projected the tax season rush this year and ended up with too many employees. Previous lien holder is asking some type of proof of delivery of refund such as check number or Check mail tracking number or Electronic transfer ID or anything. I took it to ***** to have a complete Used Car Inspection done. When the problem has been diagnosed, have the in-network facility call SilverRock to start the claim The in-network facility should call 866-628-3905 for approvals before any repairs have started. Positive Review. After that, you have the option to extend your coverage with the DriveCare program with. All requests will be evaluated in accordance with your contract to determine if they are eligible for reimbursement. Vehicle Protection & Repairs. For example, if Carvana owes you $12,000, and you decide to sue in small claims, you are waiving suing for an additional $2,000. Some of the dealerships are backed up a few weeks and I see it all the time where something would've been denied on that day the shop finally called in but we approved the repair because the claim was backdated to when the 100 day limited warranty was still active and the shop explained they are slammed. SilverRock denied each claim and instructed the repair shop to clear my codes and then drive the car. REIMBURSEMENT REQUEST FORM. Accredited Since: 1/8/2016. Auto Warranty Plans. The CarvanaCare extended warranty is administered by SilverRock,. Ultimately SilverRock did pay for the repairs as instructed by Carvana and I am happy with the outcome. Call 877-298. Claims Adjuster. CONTRACT HOLDER. I Need to Report a Theft or Ask a Question About the GPS Program. *** of 2021 I began to have issues with the lights on my vehicle which I later learned was a faulty. SilverRock aids customers in managing their after-care warranty, GAP coverage, and claims process. So much is overlapping. Zoom in to see results. DriveTime’s vehicle protection plan, with extended powertrain coverage. Need to Cancel or Transfer your SilverRock product? Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. First, please confirm if you have Aeverex or SilverRock warranty and contact the appropriate provider using the information below: Aeverex: Monday- Friday 7AM- 7PM CST, Saturday 8AM – 2PM CST. Phone: (800) 442-7116. REIMBURSEMENT REQUEST FORM. I/We understand a cancel fee may apply and I/we may refer to the contract for more details. SilverRock claims to offer protection for 1,500 miles or 30 days (whichever comes first). Zoom in to see results. On average, the annual cost of a CarvanaCare extended warranty is anywhere from $300 to $2,000, with options to make monthly payments or pay it all in a lump sum. Please Call (877) 584-3548. *** of 2021 I began to have issues with the lights on my vehicle which I later learned was a faulty multi purpose switch. Used Car Shopping & Simple Auto Financing solutions start here. What if my car has a remaining manufacturer's warranty and I need repairs? What if there are imperfections on my vehicle that were not notated on the 360-degree tour? Who is SilverRock™? How do I start a claim with SilverRock™? How do I find a repair facility that works with SilverRock™? See all articles on this topic. Meaning that you will win a maximum of $10,000. I purchased a warranty with SilverRock through Drive Time on 2/19 for 5 or *** miles. 5 Billion finance company that also owns 144 auto dealerships. While you may be missing out on the. SilverRock claim question. Hello Gussie, Thank you for submitting your questions. Ensure that the expense meets the criteria for reimbursement, such as being a covered service or product. During this time, my knowledge of the automobile world has increased a ton. Auto Service Contract Companies. Auto Service Contract Companies. REIMBURSEMENT REQUEST FORM. For what it’s worth, I also purchased the Silverrock extended warranty and am so glad I did. With this process, if you have already contacted your primary insurance and you did purchase the GAP coverage you will need to contact Bridgecrest (our loan servicing company) at (800) 967-8526 and they will be able to direct you to the GAP department. What if my car has a remaining manufacturer's warranty and I need repairs? What if there are imperfections on my vehicle that were not notated on the 360-degree tour? Who is SilverRock™? How do I start a claim with SilverRock™? How do I find a repair facility that works with SilverRock™? See all articles on this topic. Average hold time was over 40 min last year now only 8 min. Carvana Silverrock Coverage - If you are looking for a way to keep your vehicle running smoothly then our service is the way to go. So I would have to wait for it to get worse to get it fixed. Both providers reply promptly and courteously to complaints, which surround claim denials, frustration with customer service and claims, and slow refund processes. As I mentioned in my other post every cosmetic issues was denied. Silverrock accepted my claim then when they finally sent someone out to Menekie then deny my warranty because the vehicle from their point of view hasn't been upkept. Vehicle Protection & Repairs. Security ; Privacy ; Legal. Silverrock paid out $2800 to repaint my hood, front fenders, rear bumper, fuel door and replace the passenger headlamp assembly with an new OEM part. Silverrock denied claim?? Hello all! This is my second time buying from carvana and I’m currently 5 days into my 7 day trial. The driver put in a note with Carvana in order to get a “pre-approval” for the warranty repair. Don’t ever buy silverrock warranty. But now that you actually have made needed repairs and submitted your claim, the company is refusing to reimburse you. refund due will be processed within 30 days of SilverRock’s receipt of this completed request form. Mario Smith / October 26th, 2017. (720) 889-3172. OR, you can opt for a premium SilverRock protection that can cover limited repairs for up to 5 years. Download Forms Cancel or Transfer your SilverRock product? file_download file_download file_download file_download file_download file_download Vehicle Service Contract Transfer Request Form file_download Reimbursement Request Form Vehicle Service Contracts and Insurance: Simple Solutions For the Journey Ahead. How can I get a rental vehicle? CarvanaCare ® Limited Warranty 100 Days/4,189 For covered repairs that disable your vehicle, SilverRock will reimburse your rental car expenses, subject to certain limitations. Apr 12, 2022 · Warranty At-A-Glance. And I'm so glad I did. With that said, Carvana goes out of their way to help within the 7 days because they don't want you returning the car. Administering and handling claims consistent with applicable contract,. Or you can find some of the more informal channels to get their attention on social media. SilverRock selected this as a representative review. Duane DePhillips. A timing belt is not a typical maintenance item. You have to get a carvana exception on the 7 day. If SilverRock does cover the repair, which I strongly believe they should, my extended warranty will have just about paid for itself, making it well worth purchasing, especially seeing as I still have a lot of time and a lot of miles left in my coverage. Repair shop wait times may vary. drivetime warranty sucks. project 369 pdf, mcmxcix roman numerals
Silverrock accepted my claim then when they finally sent someone out to Menekie then deny my warranty because the vehicle from their point of view hasn't been upkept. . Silverrock warranty claims
CastleRock services any industry-leading warranty that encompasses 2-year and 10-year protection for many of to crucial components of your new home. I also has a claim number because I emailed them the day prior. com Address Mailing: SilverRock Inc. REIMBURSEMENT REQUEST FORM. , Phoenix, AZ 85018 by certified mall, return receipt requested. the DIY series units. Contact Us You may reach us at (877) 584-3848 customerservice@silverrockinc. SilverRock denied the claim. Our 100-Day Limited Warranty offers additional peace of mind while you enjoy your new ride! At Carvana, you can be confident in the quality and safety of your Carvana Certified vehicle. They might bend this way or they might not. One optional product that Carvana offers is its vehicle service contract, Carvana Care. Shop Click Drive. 30 Days / 1,500 Miles. Ensure that the expense meets the criteria for reimbursement, such as being a covered service or product. Warranty | Castle Rock Chevrolet GMC - SilverRock Warranty Claim Process | Help Center | Carvana. What’s Under the Hood DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. I got my trade in back with no hassle. Dec 15, 2021 · On average, the annual cost of a CarvanaCare extended warranty is anywhere from $300 to $2,000, with options to make monthly payments or pay it all in a lump sum. Hired only to combat with high hold times during tax season based on the prior year. – (December 16 th, 2020) – Creative Colors International, the nation’s leading on-site repair and restoration franchise, recently partnered with SilverRock Automotive to be its authorized vendor. Carvana is telling me contact SilverRock for any warranty related questions. Gather all relevant documentation, including the sales receipt or invoice for the eligible expense. SilverRock Automotive, Inc. I Need to Report a Theft or Ask a Question About the GPS Program. If you want to just get in touch with GWC Warranty there s the formal channels: Email: Phone: 800-482-7357. Learn about SilverRock culture, salaries, benefits, work-life balance, management, job security, and more. Carvana/SilverRock were absolutely uncaring and unresponsive about the missing wheel lock. For example, they will often replace wearable parts and. I even got them to cover the cost of a dealership car rental while my car was fixed. That means we do just about anything and everything. Aug 25, 2023 · Carvana extended warranty claims are outsourced to the third-party warranty service SilverRock. Mini-Split Warranty (Excluding Advantage) One (1) year warranty on remote control unit. A breakdown caused by improper types or quantities of or contamination. Reviews; 219. For example, they will often replace wearable parts and. Revenue: Unknown / Non-Applicable. This is a LIE, the car I keep super clean. Then I asked my service rep to call SilverRock. Tried to start a silverrock claim on the 100 day warranty and they denied the claim for “no repair warranted” and said that is considered normal wear for the engine and not covered. Dealer said they found oil “seeping” from the timing cover. Easiest way is to go to SilverRock's website, find a "preferred vendor" and have them call SilverRock while you are there. DriveTime customers, visit silverrockhelp. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs!. They sent me a check about 1-2 weeks later for the exact amount. When you work with the tire shop, you can discuss paying the difference. Or you can find some of the more informal channels to get their attention on social media. It directly provides extended warranties, fulfilling most claims without outside help. (License Number 0I67515). This rating has decreased by -32% in the past 12 months. It directly provides extended warranties, fulfilling most claims without outside help. But Silverrock claims the damage started with a bolt, and it. One big item for SilverRock after proper fluid maintenance is timing belts. My repair was definitely covered. info_outline Repair shop wait times may vary. Average hold time was over 40 min last year now only 8 min. Warranty At-A-Glance. We strive to create a positive work environment with effective. SilverRock: 888-849-0681; Ally: 800-631-5590; The below documents are required in order to process your GAP claim. Gather all relevant documentation, including the sales receipt or invoice for the eligible expense. Our case was complicated by the car being a Tesla. Although it is very common for car sales companies to offer warranties, it is not common for the company to have seemingly endless terrible reviews about. My Recommendation. The car only has 26k miles on it. Claim Your Business Complaints Reviews Contacts Overview of SilverRock customer experience SilverRock, as per consumer complaints, has been plagued with numerous problems. Now, with my 100 day warranty coming to an end, I finally brought the car in for a minor problem that I had been ignoring - the rear door didn't lock using the driver door controls. Petersburg, Florida, 33716. I got my trade in back with no hassle. This time proved crucial to her confidence which she now employed as a Claims Adjuster before her current role as Vendor Team Senior Specialist for SilverRock. Our mission is to provide quality warranty products with a customer-centric claims process to create opportunities and improve lives. SilverRock is the holding company while the car warranties are through Carvana. But now that you actually have made needed repairs and submitted your claim, the company is refusing to reimburse you. Is it really "not possible" to get SilverRock-approved service- esp. 30 Days / 1,500 Miles. I was an above average performer and was let go. The warranty and my payments will. Anyone have experience with Silver Rock claims from pre-delivery damage? Just took delivery of a car from Carvana. The cost can vary greatly based on the vehicle’s make, model, age, and mileage, but expect to pay anywhere from $500 to $2,800 for your coverage in most cases. SilverRock then has the option to either okay or decline the repair, or suggest a different repair location. SilverRock: 888-849-0681; Ally: 800-631-5590; The below documents are required in order to process your GAP claim. Updated: August 21st, 2023 SilverRock stands out as a forward-thinking auto warranty company with a mission to revolutionize the warranty industry. Tried to start a silverrock claim on the 100 day warranty and they denied the claim for “no repair warranted” and said that is considered normal wear for the engine and not covered. Take pictures of the visible damage, write down the unit’s serial number and model, and collect a police report if necessary. com and phone numbers. First, Re think getting an extended warranty at all. Please contact shop for appointment. If the claim was filed through Silverrock within 12 months or 12k miles the work performed by NTB would be covered under warranty. The platform automates the entire reimbursement process, making it easier for businesses to track and manage their employee expenses. Please contact shop for appointment availability and to confirm requested repairs can be handled at their location. Indian School Rd. Related Categories. The car only has 26k miles on it. Second option is you file a consumer complaint with the government. Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? What if there are imperfections on my vehicle that were not notated on the 360-degree tour? How do I start a claim with SilverRock™? How do I find a repair facility that works with SilverRock™? What is CarvanaCare®? See all articles on this topic. Insurance Agencies & Brokerages. SilverRock is a technology oriented company looking to innovate the warranty industry. 01. Please contact shop for appointment. Don’t ever buy silverrock warranty. Carvana is a retailer of used vehicles with coverage across the country. Jerry Seiner Dealerships. Endurance also offers 6 levels of coverage and 24/7 roadside assistance. SilverRock is a tech-focused company reinventing the warranty industry. Download Forms Cancel or Transfer your SilverRock product? file_download file_download file_download file_download file_download file_download Vehicle Service Contract Transfer Request Form file_download Reimbursement Request Form Vehicle Service Contracts and Insurance: Simple Solutions For the Journey Ahead. Truth is, they could care less. . firman w2100i manual